FAQ's

Frequently Asked Questions – Fashionzoon

1. What is Fashionzoon?

Fashionzoon is your one-stop destination for trendy, affordable, and high-quality fashion items. We offer a wide variety of clothing, accessories, and lifestyle products to keep you stylish and up to date.

2. Where are you based?

We are proudly based in Pakistan and deliver our fashion items all across the country.

3. Do you ship internationally?

Currently, we only offer shipping within Pakistan. Stay tuned—international shipping is coming soon!

4. How long does shipping take?

Shipping usually takes 3 to 7 business days, depending on your location. Delays might occur during sales or holidays, but we’ll keep you updated via email or SMS.

5. What are the shipping charges?

We offer free shipping on orders above PKR 2,000. Orders below this amount may include a small delivery charge based on your location.

6. How can I track my order?

Once your order is dispatched, we’ll send you a tracking number via SMS or email. You can track your order through our courier partner’s website.

7. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)

• Bank Transfer

• Easypaisa / JazzCash

Online payment options are coming soon for added convenience!

8. Can I cancel or change my order?

Yes, you can cancel or edit your order within 12 hours of placing it by contacting our support team via WhatsApp or email.

9. What is your return policy?

We offer a 14-day easy return or exchange policy for unused, unworn items in their original packaging. Read our Return Policy for more details.

10. How do I contact customer service?

You can reach out to us at:
📧 Email: sajidiqra49@gmail.com
📞 Phone/WhatsApp: +92 324 1970568
We’re available Monday to Saturday, 10 AM – 6 PM.

11. Are your products original and high quality?

Absolutely! We carefully curate and quality-check each item to ensure you get authentic, stylish, and durable fashion pieces.

12. Do you offer discounts or promotions?

Yes! We regularly offer sales, bundle deals, and exclusive promo codes. Subscribe to our newsletter or follow us on social media to stay updated.